What May Be Supported
- Confirmed product quality issues
- Wrong item or wrong quantity after verification
- Packaging or production issues caused before shipment
- Reasonable replacement support for qualified cases
What May Not Be Covered
- Damage caused by misuse or improper storage
- Transportation damage without clear evidence
- Unauthorized modification or repackaging
- Custom products after confirmed approval
Claim Review Process
To help us review after-sales cases faster, please provide clear details and evidence.
Submit Details
Send order information, product issue, and affected quantity.
Provide Evidence
Photos, videos, carton labels, and product details help verification.
Case Review
Our team checks the issue based on order and product information.
Support Solution
Solutions may include replacement, compensation, or next-order support.
Inspection Recommended
Please check products after receiving the shipment and contact us promptly if there is an issue.
Custom Order Notice
Private label packaging and customized production may not follow standard return handling.
Bulk Order Handling
Wholesale after-sales support is reviewed case by case based on actual order conditions.
Need After-sales Review?
Send issue details for support.
Please send order number, issue description, affected quantity, photos, and videos. Our team will review and suggest a solution.
Order number, product name, and affected quantity.
Photos, videos, carton labels, and issue close-ups.
Complete details help us suggest a suitable solution.
Need warranty help?
Send issue details for quick review.